Shipping policy

🐾 Shipping Policy – PawlyMellow

📦 Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

🏠 Shipping Address Accuracy

At PawlyMellow, we aim to deliver your pet essentials quickly and accurately.

Please double-check your shipping address before placing your order.

  • We cannot change the shipping address once your order has been processed and shipped
  • PawlyMellow is not responsible for incorrect addresses provided by customers

If there is an issue with your delivery, you may contact your local carrier directly using the tracking number provided.

For assistance, feel free to contact us at:
📧 support@pawlymellow.com

🚚 Shipping Times

Estimated delivery times (excluding processing time):

Country Free Shipping Fast Shipping
United States 7–12 Days 5–8 Days
United Kingdom 6–10 Days 4–8 Days
Canada 7–12 Days 5–8 Days
Australia 7–12 Days 5–8 Days
New Zealand 7–12 Days 6–9 Days
Europe (General) 7–12 Days 6–9 Days
Asia (Selected) 6–12 Days 5–9 Days
Other Countries 10–20 Days 8–15 Days

⚠️ Shipping times may vary depending on location and demand.

⚠️ Shipping Delays

Due to high demand or external factors (customs, holidays, logistics), delays may occasionally occur.
We appreciate your patience and understanding.

💰 Shipping Rates

Shipping Option Price
Standard Shipping FREE
Insured Shipping $3.95
Fast + Insured Shipping $9.99

🛡️ What is Insured Shipping?

If your package is lost or damaged during shipping, we will resend your order free of charge.

🔍 Order Tracking

Once your order is shipped, you will receive a tracking number via email.

  • Tracking may take 24–48 hours to update
  • You can track your order anytime using the link below:

👉 TRACK MY ORDER

📩 Missing Orders

If you haven’t received your order within 30 business days, please contact us with:

  • Your name
  • Order number

📧 support@pawlymellow.com

We will resolve it as quickly as possible.

💵 Customs, Duties & Taxes

Your order may be subject to import duties and taxes (including VAT) depending on your country.

  • These charges are not covered by PawlyMellow
  • Customers are responsible for any applicable fees

❤️ Need Help?

We’re always here for you and your pets 🐾

📧 support@pawlymellow.com